Privacy policy

Effective Date: January 01, 2026

Platform Host: Shopify Inc.

Corporate Entity: Solo Bahrain Jewellery WLL | Building 181, Road 83, Block 907, Riffa, Kingdom of Bahrain.

At Solo Bahrain Jewellery WLL, accessible via solobh.com (the "Website"), we are deeply committed to protecting the privacy, security, and confidentiality of our clients' personal data. This Privacy Policy details how we collect, utilize, store, and safeguard your information in strict compliance with the Kingdom of Bahrain’s Personal Data Protection Law (PDPL) and international e-commerce data security standards.

By utilizing our Website and Services, you explicitly consent to the data collection and operational practices described herein.

Section 1: Categories of Data We Collect

To successfully process your orders and optimize your browsing experience, we collect the following categories of information:

  • Identity & Contact Data: Your full name, delivery address, billing address, email address, and mobile phone number.

  • Transaction Data: Details regarding the specific jewellery pieces or gold bullion products you have viewed, carted, or purchased, including historical transaction logs.

  • Technical & Usage Data: Your Internet Protocol (IP) address, browser type, device identifiers, time-zone settings, and operating system, automatically logged via your connection.

  • Financial Data: Payment details processed securely at checkout. Note: Solo Bahrain Jewellery WLL does not directly store or visually access your raw credit card numbers (see Section 4).

Section 2: Legal Basis and Purposes of Data Processing

We process your personal data under the following legal frameworks and for the specified business objectives:

  • Contractual Fulfillment: To process your purchases, assemble your orders, arrange secure local delivery within Bahrain, and manage order adjustments or status updates.

  • Customer Support: To address your inquiries, facilitate complaints, verify account credentials, or process authorized refunds.

  • Security & Fraud Prevention: To verify identity, protect our corporate digital assets, and mitigate financial risks, unauthorized transactions, or cyber threats.

  • Regulatory Compliance: To satisfy internal auditing, corporate taxation, and mandatory financial bookkeeping laws dictated by the Kingdom of Bahrain.

Section 3: Data Commercialization Restraint

Solo Bahrain Jewellery WLL operates under a strict policy of commercial non-disclosure. We do not sell, rent, lease, trade, license, or market our customer database, email listings, or transaction histories to any third-party person, company, or marketing aggregate. Your data remains completely internal and is shared strictly with essential logistical partners (such as local courier networks) solely to finalize your delivery.

Section 4: Secure Data Hosting and Payment Processing (Shopify)

Our digital flagship store is hosted on Shopify Inc. They provide the secure cloud infrastructure allowing us to conduct digital e-commerce operations.

A. Data Storage Infrastructure

Your personal data is isolated behind enterprise-grade firewalls on secure servers managed by Shopify. This environment mitigates the risk of external data breaches or unauthorized access.

B. Payment Card Industry (PCI-DSS) Compliance

If you complete a transaction using a direct debit or credit card gateway, your financial details are processed via top-tier encryption standards governed by the Payment Card Industry Data Security Standard (PCI-DSS).

  • Ephemeral Data Retention: Your complete card details are stored only for the exact duration required to securely authorize the financial transaction. Upon completion, this sensitive information is permanently purged from our immediate server logs.

  • Regulatory Framework: All payment systems integrated into solobh.com adhere to the core standards managed by the PCI Security Standards Council (consisting of brands like Visa, MasterCard, American Express, and Discover), ensuring your banking data is protected under modern encryption metrics.

Section 5: Cookies and Behavioral Analytics

To optimize web performance and personalize your shopping journey, solobh.com utilizes data collection technologies known as "cookies" and tracking pixels.

  • Functional Cookies: Essential cookies that allow the platform to remember your login status, preserve items inside your shopping cart, and ensure secure checkout transactions.

  • Analytical Cookies: Anonymous traffic trackers that help us understand user navigation patterns, device preferences, and page loading speeds, enabling us to continuously improve the store layout.

  • Opt-Out Capability: You maintain the ability to modify your browser settings to decline cookies. However, please note that disabling cookies may impair specific functionalities of our web store, including checkout mechanisms.

Section 6: Data Retention Timeline

We retain your personal data only for as long as is necessary to fulfill the operational purposes for which it was originally collected, including the satisfaction of legal, accounting, or corporate reporting requirements.

  • Transaction Logs: Maintained in accordance with Bahraini corporate audit and taxation laws.

  • Abandoned Account/Cart Data: Periodically purged or anonymized automatically within our system architecture when no longer structurally relevant.

Section 7: Your Legal Rights as a Data Subject

Under the Bahrain Personal Data Protection Law (PDPL), you hold comprehensive rights regarding the management of your personal information. You may request to exercise the following privileges at any time:

  • Right of Access: Request a complete digital summary of the personal information we hold regarding your profile.

  • Right to Rectification: Mandate the immediate correction of inaccurate, outdated, or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request the complete deletion of your personal account data, provided it is no longer required for mandatory corporate tax logging or active transactional fulfillment.

  • Right to Block Processing: Restrict the processing of your data if you dispute its accuracy or legal handling.

To initiate any data subject request, please reach out directly to our corporate compliance team via the contact details provided in Section 10.

Section 8: Protection of Minors

Solo Bahrain Jewellery WLL does not knowingly collect or solicit personal data from individuals under the legal age of majority without direct guardian supervision. If you are a minor executing a transaction on solobh.com, you must do so under the oversight of a family member or legal guardian who acts as the authorized payment account holder. If we discover that personal data from an unsupervised minor has been inadvertently gathered, it will be deleted from our systems immediately.

Section 9: Revisions to this Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect shifting regulatory frameworks, platform updates, or operational changes. Any updates will be posted instantly on this page with an adjusted "Effective Date." We encourage regular reviews to remain fully informed of how your assets and data are protected.

Section 10: Compliance Contact Information

For inquiries, data access requests, corrections, or to register feedback regarding our privacy practices, please contact our administrative compliance team:

  • Primary Corporate Email: info@solobh.com

  • Physical Corporate Headquarters:

    Solo Bahrain Jewellery WLL

    BLDG 181, ROAD 83, BLOCK 907,

    RIFFA, Kingdom of Bahrain