Shipping policy

Welcome to Solo Bahrain Jewellery WLL ("Solo Bahrain Jewellery W.L.L.", "we", "us", or "our"). Because we manage high-value jewellery and investment-grade bullion, we maintain rigorous security and efficiency protocols for all shipments. By placing an order on solobh.com, you agree to the terms outlined below.

1. Delivery Areas & Scope

  • Domestic Shipping: Solo Bahrain Jewellery WLL delivers exclusively to physical addresses within the Kingdom of Bahrain. We do not currently offer international shipping through our automated online checkout. For inquiries from outside Bahrain, please contact our corporate office directly.

  • Sanctions Compliance: In strict accordance with the laws of the Kingdom of Bahrain, "solobh.com" will NOT deal with, or provide any services or products to, any individuals or entities located in countries sanctioned by the OFAC (Office of Foreign Assets Control).

2. Delivery Fees

  • Complimentary Delivery: We are pleased to provide free delivery on all confirmed orders within the Kingdom of Bahrain. There are no additional shipping charges, handling fees, or high-value transit surcharges applied at checkout.

3. Delivery Timelines & Operating Hours

  • Same-Day Delivery: Orders confirmed during our standard showroom operating hours are typically delivered on the same day. Orders confirmed after hours, or on Friday mornings, will be processed and scheduled for delivery during the next working session.

  • Delivery Conditions: Delivery windows are estimates only. Actual transit times may vary due to traffic, adverse weather conditions, secure courier availability, public holidays, banking hours, or other unforeseen circumstances beyond our reasonable control.

Showroom Operating Hours:

  • Saturday – Thursday: 10:00 AM – 1:00 PM | 4:00 PM – 9:00 PM

  • Friday: OFF

4. Order & Price Confirmation

After you submit an enquiry through our Website, WhatsApp, phone, or in person, our team will formally verify and lock in your order details. This confirmation will explicitly state:

  1. The specific product design, metal purity, and exact weight.

  2. The final price locked at the exact moment of confirmation (Note: Due to the continuous volatility of the gold spot market, pricing is only guaranteed once formally confirmed by our team).

  3. The designated delivery address and approximate delivery window.

  4. The mutually agreed payment method (Cash on Delivery, BenefitPay on Delivery).

💡 Protocol: Order confirmations are formally transmitted via WhatsApp from our official corporate number within 5 to 15 minutes of submission during operating hours. Our team may also call you directly if real-time verification is required.

5. Security & Proof of Delivery

To safeguard both our clients and our brand against the risks inherent to high-value goods, Solo Bahrain enforces strict chain-of-custody protocols upon handover:

  • Authorized Recipients: Deliveries will only be handed over to the registered customer who placed the order, or to a representative authorized by the customer in writing prior to dispatch.

  • Identity Verification: Our secure couriers reserve the right to request a valid government-issued ID (such as a CPR) matching the order details before releasing the package.

  • Transfer of Liability: The recipient must sign a physical delivery note or provide a digital confirmation upon receipt. A photograph of the handover or the signed documentation will be retained securely by us as definitive proof of successful delivery.

6. Customer Responsibilities

To ensure the safe, secure, and timely arrival of your items, you are responsible for:

  • Providing a precise, complete, and accurate physical delivery address within Bahrain.

  • Ensuring that you or your authorized representative are present at the destination during the agreed-upon delivery window.

  • Thorough Inspection: You must inspect the security packaging and the item itself at the exact time of delivery before signing the receipt. Once a signature or confirmation is given, the item is legally deemed delivered in flawless condition, and Solo Bahrain Jewellery W.L.L. cannot accept liability for external defects reported thereafter.

7. Failed or Refused Deliveries

  • Unsuccessful Attempts: If a delivery cannot be completed because the recipient is unavailable, the address provided is incorrect/incomplete, or the recipient refuses to provide adequate identification, the secure courier will return the product to our corporate office. A re-delivery may be scheduled based on courier availability and may incur additional coordination time.

  • Unjustified Refusals: If a confirmed order is refused at the door without a valid, documented reason (such as visible damage to the item prior to signing), the order will be processed in accordance with our standard Refund & Cancellation Policy.

8. Split Transactions & Card Statements

Please note that processing multiple high-value transactions or adjusting order parameters may result in multiple separate entries on the cardholder's monthly bank statement. This is standard banking practice and occurs when an order is split across multiple authorized charges.

9. Policy Amendments

Solo Bahrain Jewellery WLL reserves the right to modify, amend, or update this Delivery & Shipping Policy at any time without prior notice to satisfy changing operational, logistics, or legal frameworks. Modifications become contractually binding on the day they are published on solobh.com.

10. Corporate Registry & Contact Information

For any questions regarding your delivery status, custom logistics, or policy details, please contact us using our official corporate channels:

  • Company Name: Solo Bahrain Jewellery WLL

  • Registered Office: Building 181, Road 83, Block 907, Riffa, Kingdom of Bahrain

  • Commercial Registration (CR) Number: 134335-1

  • Official WhatsApp / Contact: +973 33464734

  • Official Corporate Email: info@solobh.com